553 Old Robin Rd. #8
Old Man Bay, KY1-1700, Cayman Islands
(use form below for quickest reply)
*** PLEASE READ before contacting about existing order, your question is most likely answered below ***
Availability - The #1 question we get and most often overlooked relates to product availability. As shown in the product description in red bold letters. If the product you ordered does not show a quantity in stock then it's built to order, ships directly from the manufacturer or is temporarily out of stock. In that case, it could take up to 10 business days before it ships.
Tracking - We upload tracking as quickly as possible. As soon as we receive tracking from the manufacture we will forward to you. Tracking will be sent to the email address you provided at checkout. Be sure to also check your junk/spam folder.
Multiple Items - If you ordered multiple items chances are they shipped separately or from multiple locations. If you only got one tracking the items may have been packaged together in the same box. Look for a sticker that says “additional parts inside”.
Installation Instructions - If installation instruction were not included they may be available for download. Go to the product description on our website for a link to the installation instructions.
Returns - If you’ve returned an item and it’s been delivered; let us know what the tracking number is and we will get you refunded ASAP.
Refunds - Refunds can take a few days to post to your account. This is entirely dependent on your bank. If its been more than a few days and your concerned; contact your bank directly.
Wholesale - At this time we can barely source enough inventory to meet current demand. For the time being we are not setting up any new wholesale accounts.
Order confirmation - If you did not get an order number your order was not processed. This could be due to a daily limit on your credit/debit card, incorrect zip, etc. You may have been temporarily charged but this charge will show pending and eventually be reversed. The time that takes is dependent on your bank.